You are entitled to return undamaged and unused products to NCS Colour AB.
- You have to give a notification about returning the product at the latest within 14 days after receiving the order.
- You must contact Customer service before you return incorrectly delivered or damaged products to get the return request approved.
- The message to customer service must contain the following information:
1. Order number
2. Invoice number.
3. Name of the product you wish to return
- The responsibility is yours if the product is damaged or goes missing during the return transport.
- Return the product in the state that it was received.
- The returned product must be in a largely unused state in its original package.
- NCS does not pay for the return shipment.
- Return the product together with the invoice (or a copy of both pages). Keep the original invoice as it is also your certificate of guarantee.