Colourpin troubleshooting (EN)

• I can’t get the Colourpin device to connect to my phone

• What if my device won’t turn on?

• What if my device seems to have frozen?

• What if the app crashes when I try to launch it?

• What does the QR-code do? And if I have lost it, what do I do?

• I have lost my calibration lid. How do I get a new one?

• I can’t log in to the application. What do I do?

• My Colourpin is measuring wrong. What do I do?

• My Colourpin is broken and has stopped working. What do I do?